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Can We Help?!

contact-phone +44 1225 292 088
contact-phone Mon - Fri 9am - 5pm
contact-phone Saturday 10am - 4pm
contact-phone Sunday Closed

Can We Help?!

contact-phone +44 1225 292 088
contact-phone Mon - Fri 9am - 5pm
contact-phone Saturday 10am - 4pm
contact-phone Sunday Closed

Order & returns information

We do our best to ensure the best quality and conditions of the products we deliver to your door. (Please inspect your goods as soon as you receive them - and mark goods unchecked with delivery courier - or if there is visible damage to the box or packaging - please note this with the courier driver - or sign box damaged.)

However, if you find that the item you have received has been damaged, please let us know within 3 working days by emailing: In your email, please let us know:

  • The order number
  • The damage(s) - please provide photographs 
  • If you would like the product replaced

Once we receive your email, we will arrange for a pick up, re-delivery or refund as per your request.  If the product is damaged, we will refund the full amount including the delivery charge.

Please do inspect your goods upon receipt, and inform us of any issues within 7 days of receipt.  If you fail to do this you shall be deemed to have accepted the goods

If you have simply changed your mind

You can return the product to us within 14 days after you receive the product.  If you wish to do so, please let us know by emailing: quoting your order number.

For trade orders: We cannot accept returns on trade orders unless in exceptional circumstances. Cancellations cannot be made unless we are able to cancel with our supplier first.

To be entitled to a full refund, the product must be in "as new" condition and be returned in its original undamaged packaging, including the outer packaging (especially for wallpaper/coverings)  .

Once we receive and check the product, we will arrange for the refund. Please note that we will only be able to refund you the original sale cost and not your return postage charge.

We would highly recommend you send the product back to us by a traceable service  and ensure the shipment will be handled with care. 

We will not be responsible for any damages caused to the item, or loss of the item while in transport back to us, so we do recommend that you insure your package.

Bespoke or Made-to-order products are non returnable as these have been made especially for you.

Fabric, bespoke printed wall coverings

Any product like Fabric or wallcoverings that are cut to your bespoke measurements is not returnable. Murals printed to your room dimensions are printed specifically to your room dimensions and also is not returnable.

White Glove

Please note we may "white glove" certain furniture pieces or fragile items. This means that your new product is carefully lifted into a room of your choice. The default practice of white glove delivery is to take the packaging materials away with them. Please note that we are unable to accept returns not in the original packaging. So, we advise: if you are not 100% certain that you will retain the product ask the delivery drivers to leave all packaging materials behind with you.

Vintage designs

Vintage products by their very nature are not new, we have selected them for their style and design.

They will show signs of a past life, if you are not happy with this PLEASE DO NOT BUY VINTAGE ITEMS, instead why not buy a modern copy or vintage influenced design. 

How long will it take to receive the refund?

It should take no more than 10 to 14 working days after we receive and check the product.


RETURNS, Beut LTD, Unit 3 Three Winds, Shepton Mallet, Bath, BA4 4FH United Kingdom . If you require clarification of any of the above information, please call us on (01225 292 088), OR email via the contact page or at