Order & Returns Information

We do our best to ensure the best quality and conditions of the products we deliver to your door. (Please inspect your goods as soon as you receive them - and mark goods unchecked with delivery courier - or if there is visible damage to the box or packaging - please note this with the courier driver - or sign box damaged.)

However, if you find that the item you have received has been damaged, please let us know within 3 working days after you receive the product by emailing: In your email, please let us know:

  • The order number
  • The damage(s) - please provide photographs 
  • If you would like the product replaced

Once we receive your email, we will arrange for a pick up, re-delivery or refund as per your request. If the product is damaged, we will refund the full amount including the delivery charge.

Please do inspect your goods upon receipt, and inform us of any issues within 3 days of receipt.  If you fail to do this you shall be deemed to have accepted the goods.

For trade/b2b orders: We cannot accept returns on trade orders unless in exceptional circumstances. Cancellations cannot be made unless we are able to cancel with our supplier first.

If you have simply changed your mind

You can return the product to us within 14 days after you receive the product. If you wish to do so, please let us know by emailing: quoting your order number.

To be entitled to a full refund, the product must be in "as new" condition and be returned in its original undamaged packaging, including the outer packaging.

  • Do not write any information on the box itself or secure the box with electrical tape.
  • We would highly recommend you send the product back to us by a traceable service 
  • Following on from the above, if we have shipped to you using a specialised furniture or white glove courier, we highly recommend you return back to us with equivalent insured service
  • We will not be responsible for any damages caused to the item, or loss of the item while in transport back to us, so we do recommend that you insure your package.
  • Return the item to us within 14 days.

Please include a note within the return, stating your order number and full name, reason for return and whether you would like to return or exchange (this will speed up the refund process).

Please note that we will only be able to refund you the original sale cost and not your return postage charge.

Bespoke or Made-to-order products

These are non returnable as these have been made especially for you. This includes any product like Fabric or wall-coverings that are cut to your bespoke measurements is not returnable. Murals printed to your room dimensions are printed specifically to your room dimensions and also are not returnable. Bar stools over 75cm which are typically ordered by trade customers are also produced to order and never stocked and therefore non returnable (standard 65cm non upholstered stools are excluded from this).

If you would like to cancel a made-to-order or bespoke product please contact us at You have seven (7) working days (“Cooling Off Period”) from the point of order to cancel Bespoke or made to order Products. Thereafter the order is final and cannot be refunded or exchanged. We will only accept cancellation notification from the same email address of your account.

White Glove

Please note we may "white glove" certain furniture pieces or fragile items. This means that your new product is carefully lifted into a room of your choice. The default practice of white glove delivery is to take the packaging materials away with them. Please note that we are unable to accept returns not in the original packaging. So, we advise: if you are not 100% certain that you will retain the product ask the delivery drivers to leave all packaging materials behind with you.

Palletised Services

Within our free delivery service as standard we ship on a palletized service an exception for products that are over 240cm (such as large dining tables, Plinths etc.). Palletised means that the item will come fully wrapped and secure on a pallet, delivered via lorry. This reduces the chances of any damage and means that it will be a lot quicker than traditional shipment methods. For returns sent on a palletised service, we highly recommend that this is shipped back to us in the same way to prevent any damages or issues. We cannot accept liability for items sent back in a different way that arrive back to us damaged or faulty. We recommend shipping these items back to us in a similar palletised service with insurance. 

How long will it take to receive the refund?

It should take no more than 10 to 14 working days after we receive and check the product.

Returns Address

RETURNS, Beut LTD, Unit 3 Three Winds, Shepton Mallet, Bath, BA4 4FH United Kingdom . If you require clarification of any of the above information, please call us on (01225 292 088), OR email via the contact page or at

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