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Beut's Lighting Guide
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We do our best to ensure the best quality and conditions of the products we deliver to your door. (Please inspect your goods as soon as you receive them - and mark goods unchecked with delivery courier - or if there is visible damage to the box or packaging - please note this with the courier driver - or sign box damaged.)
However, if you find that the item you have received has been damaged, please let us know within 3 working days after you receive the product by emailing: email@example.com In your email, please let us know:
For trade/b2b orders: We cannot accept returns on trade orders unless in exceptional circumstances. Cancellations cannot be made unless we are able to cancel with our supplier first.
You can return the product to us within 14 days after you receive the product. If you wish to do so, please let us know by emailing: firstname.lastname@example.org quoting your order number.
These are non returnable as these have been made especially for you. This includes any product like Fabric or wall-coverings that are cut to your bespoke measurements is not returnable. Murals printed to your room dimensions are printed specifically to your room dimensions and also are not returnable. Bar stools over 75cm which are typically ordered by trade customers are also produced to order and never stocked and therefore non returnable (standard 65cm non upholstered stools are excluded from this).
Please note we may "white glove" certain furniture pieces or fragile items. This means that your new product is carefully lifted into a room of your choice. The default practice of white glove delivery is to take the packaging materials away with them. Please note that we are unable to accept returns not in the original packaging. So, we advise: if you are not 100% certain that you will retain the product ask the delivery drivers to leave all packaging materials behind with you.
Within our free delivery service as standard we ship on a palletized service an exception for products that are over 240cm (such as large dining tables, Plinths etc.). Palletised means that the item will come fully wrapped and secure on a pallet, delivered via lorry. This reduces the chances of any damage and means that it will be a lot quicker than traditional shipment methods. For returns sent on a palletised service, we highly recommend that this is shipped back to us in the same way to prevent any damages or issues. We cannot accept liability for items sent back in a different way that arrive back to us damaged or faulty. We recommend shipping these items back to us in a similar palletised service with insurance.
It should take no more than 10 to 14 working days after we receive and check the product.
RETURNS, Beut LTD, Unit 3 Three Winds, Shepton Mallet, Bath, BA4 4FH United Kingdom . If you require clarification of any of the above information, please call us on (01225 292 088), OR email via the contact page or at email@example.com