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Beut's Lighting Guide
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As soon as we have received your order, we will send it to you as soon as possible. For stock items we aim to send items on a next day service if ordered before 12pm. For non stock items, lead times vary, on our product page we provide a delivery estimate. If we are unable to deliver the products within the agreed term, we will notify you accordingly.
We offer FREE UK DELIVERY on all orders over £99.
Orders under £99 are charged at a flat rate of £7.50
We use a combination of DPD, Royal Mail and UPS/TNT tracked 1-2 working days service.
Within our free delivery service as standard we ship on a palletized service, with an exception for products that are over 240cm (such as large dining tables, Plinths etc.). Palletised means that the item will come fully wrapped and secure on a pallet, delivered via lorry. This reduces the chances of any damage and means that it will be a lot quicker than traditional shipment methods. You will need to bring the product inside yourself as the pallet will be delivered curb-side. Please ask the driver to dispose of the pallet upon delivery (if you do not want it). Please note with palletised deliveries, you may need another person to help you lift the item to your space.
Standard Isle Of Man & Scottish Highlands and islands: £10.
Channel Island and Isle of Man: £15.
We use a combination of Royal Mail, Yodel and UPS/TNT tracked 2-5 working days service.
For Scottish highlands, UK Islands and particularly remote areas there may surcharges - we will be touch after order to confirm. Or if you want a quote in advance, please do get in touch. Due the variety of products we sell ( &therefore differing logistical challenges) and scarcity of delivery services we are unable to provide a set price at this time.
EU 1 is defined as:
Belgium, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Luxemburg, Monaco, Netherlands, Poland, Portugal, Slovakia and Sweden.
EU 2 is defined as:
Andorra, Austria, Switzerland, Czech Republic, Greece, Latvia, San Marino, Slovenia, Albania, Bulgaria, Estonia, Romania.
EU 3 is defined as:
Cyprus, Guernsey, Gibraltar, Hungry, Israel, Jersey, Liechtenstein, Lithuania, Malta, Norway, Belarus, Bosnia and Herzegovina, Croatia, Serbia, Ukraine.
International shipping is calculated on weight & volume.
We use a combination of delivery companies on the size and weight of your parcel, Royal Mail, TNT, Yodel, UPS and local companies.
The courier companies – TNT, Yodel, and UPS are all tracked services, if you are not in to receive your parcel they will leave you a card that will give you contact details to rearrange delivery.
Royal mail or your countries equivalent mail service will, if unable to deliver your parcel leave a card, you will be able to collect your parcel from your local delivery office.
If your parcel is not able to be delivered to you and is returned to us, we will re-arrange delivery for you for the cost of delivery - £4.95 standard or at cost for over £50 orders. Furniture and large items may incur a storage charge from the transport company this will have to be paid before redelivery.
Please note we may "white glove" certain furniture pieces or fragile items. This means that your new product is carefully lifted into a room of your choice. The default practice of white glove delivery is to take the packaging materials away with them. Please note that we are unable to accept returns not in the original packaging. So, we advise: if you are not 100% certain that you will retain the product ask the delivery drivers to leave all packaging materials behind with you.
We insure that each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Canada, Cayman Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan, USA.
If your country is not listed please contact us at firstname.lastname@example.org